Booking Terms

These terms apply when you book an in-person class or buy an online class on gracestevens.co.za. By placing an order, you agree to them. Questions? Email grace@gracestevens.co.za.

In-person classes

Booking. You book seats for a date on the class page, and give the name of each person who will attend. The seats are held for you as soon as you place the order. Places are limited, so a seat is yours only while the order is open. Online booking closes 36 hours before the class starts.

Payment. Classes are paid in full, up front, by EFT or SnapScan. Use the order reference (it looks like GS-123) as your payment reference. Your order page shows how to pay.

Payment deadline. Pay within 48 hours of placing the order, or 24 hours before the class starts if that is sooner. An order that is not paid by the deadline is cancelled automatically, the seats go back on sale and we email you. We send a reminder 12 hours before the deadline when you had at least two days to pay. A cancelled order cannot be reopened. If you still want the seats, book again, if places are left. If you paid after the order was cancelled, email us and we will sort it out.

Cancelling. If you cannot come, email grace@gracestevens.co.za as early as you can with your order number. We decide each request and what to refund, if anything, on its own facts. The earlier you tell us, the more likely it is that we can refund you or move you to another date. Cancellations are not automatic: your seats stay yours until we cancel the order.

If we cancel or change a class. If we cancel a class date, we will email you and refund what you paid for it in full. If we change the date, we will offer you another date or a refund.

Attending. Please arrive on time. If you have an allergy or special requirement, say so when you book, because we work with flour, eggs, nuts, dairy and other common allergens in every class. What you make is yours to take home. The class notes and recipes are for your own use.

Online classes

Buying. You buy an online class with your name and email address, and pay by EFT or SnapScan with the order reference. An order that is not paid within 2 days is cancelled, and you can order again at any time.

Access. Once your payment is confirmed, we email you how to log in. You log in with the email address of the order, and a one-time code we send to it. Access is personal to you: please do not share your login or the class videos and notes with anyone else, or copy and redistribute them. We may end access if you do.

What you get. Each class is a recorded lesson with a recipe and directions. Because you can start using it as soon as we confirm your payment, we do not offer to swap it for a different class.

Refunds. If something is wrong, for example you cannot play the videos or you were charged twice, email us. We will fix the problem or refund you. If we refund a paid order, access that came from that order ends.

Prices, payment and refunds

Prices are in South African rand (ZAR). We confirm payment by checking our bank account or SnapScan, so it may take a short while to show. Refunds go back to the account or SnapScan you paid from, as soon as we can. We never ask you for your card or bank login details by email.

Your information

How we handle your personal information is in our Privacy Policy.

Your rights

Nothing in these terms takes away any right you have under South African law, including the Consumer Protection Act.

Last updated 7 November 2026.